Refund Policy — Gool

1. 14-day refund

If you're not satisfied, you can request a full refund within 14 days of any payment — a first subscription payment, a renewal, or a credit pack. You don't need to give a reason.

2. How to ask

• Email contact@gool.li with the date and amount of the payment, from the email address or WhatsApp number linked to your account.
• If you paid through Paddle, you can also contact Paddle directly from your receipt or at paddle.net. Paddle.com is the Merchant of Record for those orders and handles their refunds.

3. When you get your money back

• Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.
• For cash payments made at a CashPlus agency, we arrange the refund with you by email.
• A refunded plan ends when the refund is issued, and your account returns to Free.

4. After 14 days

After 14 days, payments are not refundable, except where the law requires it or where the service was not delivered because of an error on our side. You can cancel a subscription at any time to stop future renewals; your plan stays active until the end of the period already paid.

5. Contact

Questions about a payment? Email contact@gool.li.